How It Works
A defined seven-step process, from understanding your requirements through to ongoing workforce management.
Process
Seven steps from requirement to a working team.
Each step has a clear output, so you always know what has been agreed, who has been recruited and what they have been trained on.
-
Understand Your Requirements
We start by understanding your business and your customer support requirements — your processes, the languages you need, working hours, employee requirements and performance expectations.
-
MOU & Partnership
We establish a formal partnership and define the service framework, workforce requirements and operational expectations in writing.
-
Recruitment
We recruit candidates based on skills, language proficiency, experience, location and the requirements of your industry.
-
Training
Selected candidates are trained according to your products, services, processes, communication standards and guidelines.
-
Deployment
Suitable employees are deployed to your process after training and evaluation.
-
Payroll & Workforce Management
Employees are managed through Strategy Technologies payroll, subject to the agreed engagement structure.
-
Ongoing Support
We continue client coordination and workforce management to maintain service quality and operational efficiency.
Service model
You Define the Process. We Build the Team.
What each side brings
You provide
- Process requirements
- Product/service information
- Customer support guidelines
- Communication standards
- Employee requirements
- Performance expectations
We provide
- Candidate recruitment
- Language-skilled employees
- Pre-deployment training
- Workforce deployment
- Payroll management
- Workforce coordination
- Ongoing operational support
A trained and dedicated customer support workforce aligned with your business requirements.
What you get
A trained, dedicated team — not a list of CVs.
Recruitment, training, deployment, payroll and coordination sit with one partner under one engagement structure, so there is one place to go when something needs to change.
Ready to start at step one?
Tell us about your business and workforce requirements and we will scope the engagement.